General Guidelines for Managing a Behavioral Emergency

If the crisis is life threatening or if the student's behavior is extreme:  Call 911 and convey to the dispatcher that this is a life-threatening situation and that appropriate assistance is needed.

If others are present, escort the student to a private area or hallway or ask others to step away.

Be calm, clear and simple.

If you feel threatened or intimidated: 

Call 911 and convey to the dispatcher that you need help immediately. If you are in the classroom, send a specific student to go for help. Campus Safety can be reached at (650) 738-7000 from a mobile phone.

Wait for assistance.

Keep a safe distance and don't move toward the student.

Do not attempt an intervention. Intervening at this point may trigger physical acting out behavior and jeopardize your safety and the safety of others around you.

These verbal intervention tips may help you: 

DO	DON'T
Remain calm Isolate the situation Enforce the limits Listen Be aware of non verbals Be consistent	Overreact Get in a power struggle Make false promises Fake attention Be threatening